We are committed to protecting and respecting your privacy.
The Resolution Life Group recognises the importance of protecting your personal information and is committed to protecting and respecting your privacy.
This privacy policy will inform you about how we look after personal data that we collect through the Website. It also describes our practices around cookies and tells you about your privacy rights and how the law protects you.
This privacy policy is provided in a layered format so you can click through to the specific areas set out below.
1. Important information and who we are
Who are we?
Resolution Life Group Services Ltd., a company registered in the United Kingdom (“we” or “us”), operates this Website on behalf of the Resolution Life group of companies, which includes Resolution Life Group Holdings Ltd., a Bermuda limited liability company, and all of Resolution Life Group Holdings Ltd.’s wholly owned subsidiaries (collectively, the “Resolution Life Group”). For the purposes of data protection law, we are the data controller in respect of personal data collected through your use of the Website. We are responsible for ensuring that we use your personal data in compliance with applicable data protection laws, including but not limited to the EU GDPR as incorporated into the laws of the UK (“UK GDPR”).
Purpose of this privacy notice
We are committed to keeping your personal data secure. This privacy policy governs the handling of personal data collected through your use of the Website. It sets out information on how we collect and process your personal data received from the Website, including any data you may provide through filling in forms on the Website or by interacting with the Website; and describes our general privacy practices that apply to personal information we collect, use and share through the Website.
The Website is not intended for children, and we do not knowingly collect data relating to children.
Please take the time to read and understand this privacy policy.
For any data protection-related comment or question you may have in connection with the Website, you can reach us by email at Privacy@resolutionlife.com.
We may provide links from the Website to other websites operated or provided by a specific Resolution Life Group company. Those websites are not part of this Website and are governed by the terms and policies posted on each of those websites. Additionally, please note that individual Resolution Life Group companies may have separate privacy policies which govern their collection and use of your personal data in connection with the products or services they may offer or provide to you and their specific business operations and jurisdictions.
Key terms used in this privacy notice
We use the following definitions in this privacy notice:
Cookie | means small files created by websites, including the Website, which reside on your computer’s hard drive and that store information about your use of a particular website. |
Personal data | means any information, by itself or in connection with other information (such as in the same database or file), which, directly or indirectly:
which is provided by you or collected by us in connection with your access to and use of the Website. |
Privacy policy | means this privacy policy |
Resolution Life Group Website | means the website located at the following URL: https://www.resolutionlife.com/ |
User(s) or You | means the visitors to or users of the Resolution Life Group Website |
Contact details
Our full details are:
Resolution Life Group Services Limited
The Caxton
1 Brewer’s Green
London SW1H 0RH
United Kingdom
This version was last updated on 25 March 2026.
Third party links
The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Website, we encourage you to read the privacy policy of every website you visit.
2. The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you when you use the Website:
Information that you provide to us through the Website. This includes information about you that you provide to us through your use of the Resolution Life Group Website including by filling in forms made available to you through the Website. The nature of the services you are requesting will determine the kind of personal data we might ask for, though such information may include (by way of a non-exhaustive list):
contact information, such as:
first name, maiden name, and last name; and
postal address, email address and telephone numbers; and
any other information that you choose to share on or through the Website which may be considered personal data.
Information that we collect or generate about you through your interaction with the Website. Through the use of Cookies or other tracking technologies, we may collect information automatically through your use of the Website. This includes (by way of non-exhaustive list):
information regarding your use of the Website and our interactions with you through the Website, such as your login information, which pages on the Website you access, the frequency of access, what you click on while on the Website, and what you may download or print (including recorded images of your activity);
information related to incidents or suspected fraud or misuse that occur on the Website;
Information related to the device you are using, such as hardware model, internet protocol (“IP”) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology you use to access the Website; and
activity data relating to the publication of content, the creation of targets or the use of protected documents on the Website, such as altering a document’s permissions and information regarding the individual that performed the activity.
If you do not want information collected through the use of cookies, there is usually a way in your browser that allows you to automatically decline cookies, or to be given the choice of declining or accepting the transfer of a particular cookie, or cookies from a particular website, to your computer. You can click “Help” in the toolbar of your browser for instruction or review the cookie management guide produced by the Interactive Advertising Bureau available at www.allaboutcookies.org. Please note that some features of the Website may not be available to you if you disable cookies.
3. How we use your personal data
Your personal data described above may be used and processed by us in the following ways and for the following purposes:
to operate the Website and enable you to move around the Site and use its features more efficiently;
to store information about your preferences, which may allow us to customize the Website according to your individual needs
for reasons of security and safety of persons and belongings;
for the purpose of providing the Website services and fulfilling our contractual obligations;
for conducting data analysis;
for assessing, improving and developing our services;
for enhancing our knowledge of risk and insurance markets in general;
for ongoing risk management activities to measure and limit our exposure to concentration of particular risks;
for marketing purposes (e.g. newsletters, surveys, client events, etc.);
for ongoing review and improvement of the information provided on the Website and to prevent any potential fraud, disruptions, or cyber attacks;
to allow you to access information about and functionality provided by a specific Resolution Life Group company;
to conduct analysis required to detect malicious data and understand how this may affect our IT system;
for statistical monitoring and analysis of current attacks on devices and systems and for the on-going adaptation of the solutions provided to secure devices and systems against current attacks;
to understand feedback and to help provide more information on the use of our products and services quickly and easily;
to provide you with services or information about the Resolution Life Group companies and their services;
to respond to a request from you;
for in-depth threat analysis;
to understand your needs and interests;
for the management and administration of Resolution Life Group business; and
in order to comply with and in order to assess compliance with applicable laws, rules and regulations, and internal policies and procedures and fulfilling legal or regulatory obligations and protecting ourselves and others against fraud, money laundering, terrorism and other crimes.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
we may rely on your consent where such consent can be validly obtained (including by meeting the requirement that such consent it is freely given by you);
where it is needed to perform a contract pursuant to a business relationship we are about to enter into or have entered into with you;
we may need to do so in order to establish, exercise or defend our legal rights or for the purpose of legal proceedings;
where we need to comply with a legal or regulatory obligation that we believe we are subject to; and/or
where it is necessary for our Legitimate Interests (or those of a third party) and your interests and fundamental rights do not override those interests, including for the business purposes listed above.
“Legitimate Interest” means the interest of our business in conducting and managing our business to enable us to provide the best service. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
4. Disclosures of your personal data
We may share your personal data within the Resolution Life Group for the purposes described above. We will take steps to ensure that access to personal data is restricted to Resolution Life Group personnel on a need-to-know basis.
We may have to share your personal data with the parties set out below:
Service providers who provide client management, IT and system administration services.
Professional advisers, including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
To the extent required by law, for example, to regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
As required by law, or if in good faith we believe disclosure is required by law.
We never sell personal information or share it with third parties for their own marketing purposes. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
5. International transfers
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") and United Kingdom (“UK”). It may also be processed by staff operating outside the EEA/UK who work for us or for one of our suppliers. Whenever we transfer your personal data out of the EEA/UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
the country that we send the data to might be approved by the European Commission / UK Government (as applicable) as offering an adequate level of protection for personal data;
the recipient might have signed up to a contract based on “model contractual clauses” approved by the European Commission / UK Government (as applicable), obliging them to protect your personal data; or
the recipient may have adhered to binding corporate rules (only for intragroup transfers).
In other circumstances the law may permit us to otherwise transfer your personal data outside the EEA/UK.
Please contact Privacy@resolutionlife.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA/UK.
6. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
7. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
Request access to your personal data
You have the right to access the data that we hold on you. To do so, you should make a subject access request
Request for any inaccuracies to be corrected
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing your personal data
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data’s accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request transfer of your personal data
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to withdraw consent
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at Privacy@resolutionlife.com.
If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the UK data protection authority which is the Information Commissioner’s Office (“ICO”).