We’re dedicated to being the leading provider to life and annuity customers in the United States by delivering a data-driven, artificial-intelligence (AI) enabled and people-focused service.


As part of the Resolution Life family, we deliver on promises that can make a life changing impact.  Our business focuses on serving our existing customers, rather than seeking new ones. We manage $29 billion in assets on our customers behalf, and paid out over $2 billion in claims in 2021.

Our focus is on serving our existing customers rather than seeking new ones. These customers are so important that we’re becoming obsessed with improving how we service their policies. It’s our goal to set the standard for a modern, caring and efficient experience.

Key figures

Customers protected in the US

1.1 million

in 2021

Assets under management:

$29 billion

in 2021

We paid

$2.1 billion

in claims in 2021

Contact us

Address:

PO Box 5011

Minot, ND 58702

Customer Service Phone Numbers and Service Hours

Individual Life Insurance
Policy Owner Customer Service

Hours: 9 a.m. to 7 p.m. ET Monday through Friday

Servicecenter@voya.com

877-886-5050

Agent Customer Service

  • In-force Policy Questions
    • Hours: 9 a.m. to 7 p.m. ET Monday through Friday
  • Appointment and Contracting/Commissions
    • Hours: 9 a.m. to 6p.m. ET Monday through Friday

855-848-2303

Claims

Start a claim and check a claim status

Hours: 9 a.m. to 5:00 p.m. ET Monday through Friday

877-866-5050