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We understand that the passing of a loved one can be a difficult and stressful time. Our goal is to make your claims experience as effortless as possible.

Customer Claims Portal

Start your claim

We acquire existing life and annuity portfolios from US insurance companies, acquiring the assets and liabilities through both reinsurance and the purchase of legal entities.

Our head office is in West Chester, Pennsylvania, and we have an office in New York. Our 470 employees serve 1.1m customers.

Key figures

Number of Policies (as of Q2)


Assets Under Management (as of Q2)


Paid in Claims (all of 2022)


paid to beneficiaries

Contact us


Resolution Life Customer Service

PO Box 981331

Boston, MA 02298-1331

Overnight deliveries:

Resolution Life Customer Service

10 Dan Road, Dock 2

Canton, MA 02021

Customer Service Phone Numbers and Service Hours

Individual Life Insurance
Policy Owner Customer Service

Hours: 9 a.m. to 7 p.m. ET Monday through Friday

Email documents for processing use:

Correspond with Customer Service use:


Agent Customer Service

  • In-force Policy Questions
    • Hours: 9:00 a.m. to 6:00 p.m. ET Monday through Friday
  • Appointment and Contracting/Commissions
    • Hours: 9 a.m. to 6 p.m. ET Monday through Friday