Customer Claims Portal
Start your claimWe acquire existing life and annuity portfolios from US insurance companies, acquiring the assets and liabilities through both reinsurance and the purchase of legal entities.
Our head office is in West Chester, Pennsylvania, and we have an office in New York. Our 470 employees serve 1.1m customers.
About Resolution Life US
Submit a Claim
We understand that the passing of a loved one can be a difficult and stressful time. Our goal is to make your claims experience as effortless as possible. Start your claim here.
Review your Policy
View Policy Information, make changes, and manage your payment details on our Customer Portal.
Our People
We’re a community of talented, high performing, diverse and passionate people working with our colleagues across the globe.
Our Careers
We’re always looking for talented people. Check out our opportunities or send us your resume and tell us what you have to offer.
Key figures
Number of Policies (as of Q2)
1.03MAssets Under Management (as of Q2)
$30BPaid in Claims (all of 2022)
$2.3Bpaid to beneficiaries
Contact us
Resolution Life Customer Service
PO Box 981331
Boston, MA 02298-1331
Overnight deliveries:
Resolution Life Customer Service
10 Dan Road, Dock 2
Canton, MA 02021
Customer Service Phone Numbers and Service Hours
Individual Life Insurance
Policy Owner Customer Service
Hours: 9 a.m. to 7 p.m. ET Monday through Friday
Email documents for processing use: LifeRequest@ResolutionLife.us
Correspond with Customer Service use: CustomerSupport@resolutionlife.us
Agent Customer Service
- In-force Policy Questions
- Hours: 9:00 a.m. to 6:00 p.m. ET Monday through Friday
- Appointment and Contracting/Commissions
- Hours: 9 a.m. to 6 p.m. ET Monday through Friday