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Customer Service Portal Now Available

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We’re dedicated to being the leading provider to life and annuity customers in the United States by delivering a data-driven, artificial-intelligence (AI) enabled and people-focused service.

As part of the Resolution Life family, we deliver on promises that can make a life changing impact. We manage $29 billion in assets on our customers behalf, and paid out over $2 billion in claims in 2021.

Our focus is on serving our existing customers rather than seeking new ones. These customers are so important that we’re becoming obsessed with improving how we service their policies. It’s our goal to set the standard for a modern, caring and efficient experience.

Key figures

Customers protected in the US

1.1 million

in 2021

Assets under management:

$29 billion

in 2021

We paid

$2.1 billion

in claims in 2021

As experts in the long-term management and care of life insurance portfolios, we’re a trusted partner to more than one million policyholders. We provide a safe and stable environment for their investments, giving modern and efficient services and delivering on promises when our customers need it most.

Conor Murphy CEO at Resolution Life US

Contact us


PO Box 5011

Minot, ND 58702

Customer Service Phone Numbers and Service Hours

Individual Life Insurance
Policy Owner Customer Service

Hours: 9 a.m. to 7 p.m. ET Monday through Friday


Agent Customer Service

  • In-force Policy Questions
    • Hours: 9 a.m. to 7 p.m. ET Monday through Friday
  • Appointment and Contracting/Commissions
    • Hours: 9 a.m. to 6p.m. ET Monday through Friday



Start a claim and check a claim status

Hours: 9 a.m. to 5:00 p.m. ET Monday through Friday