Customer Service Portal Now AvailableReview your policy
We’re dedicated to being the leading provider to life and annuity customers in the United States by delivering a data-driven, artificial-intelligence (AI) enabled and people-focused service.
As part of the Resolution Life family, we deliver on promises that can make a life changing impact. We manage $29 billion in assets on our customers behalf, and paid out over $2 billion in claims in 2021.
Our focus is on serving our existing customers rather than seeking new ones. These customers are so important that we’re becoming obsessed with improving how we service their policies. It’s our goal to set the standard for a modern, caring and efficient experience.
About Resolution Life US
Submit a Claim
For the near term, customers can still do business with us through the following customer claims center.
Review your Policy
View Policy Information, make changes, and manage your payment details on our Customer Portal.
We’re a community of talented, high performing, diverse and passionate people working with our colleagues across the globe.
We’re always looking for talented people. Check out our opportunities or send us your resume and tell us what you have to offer.
Customers protected in the US1.1 million
Assets under management:$29 billion
We paid$2.1 billion
in claims in 2021
As experts in the long-term management and care of life insurance portfolios, we’re a trusted partner to more than one million policyholders. We provide a safe and stable environment for their investments, giving modern and efficient services and delivering on promises when our customers need it most.Conor Murphy CEO at Resolution Life US
PO Box 5011
Minot, ND 58702
Customer Service Phone Numbers and Service Hours
Individual Life Insurance
Policy Owner Customer Service
Hours: 9 a.m. to 7 p.m. ET Monday through Friday
Agent Customer Service
- In-force Policy Questions
- Hours: 9 a.m. to 7 p.m. ET Monday through Friday
- Appointment and Contracting/Commissions
- Hours: 9 a.m. to 6p.m. ET Monday through Friday
Start a claim and check a claim status
Hours: 9 a.m. to 5:00 p.m. ET Monday through Friday