Customer Service Portal Now Available
Review your policyWe acquire existing life and annuity portfolios from US insurance companies, acquiring the assets and liabilities through both reinsurance and the purchase of legal entities.
Our head office is in West Chester, Pennsylvania, and we have an office in New York. Our 470 employees serve 1.1m customers.
Our year
In 2022 we focused on building our independent operations and managing our assets, following our major
acquisitions in the previous year. Our people strived for and achieved numerous good outcomes for our customers and employees. We made significant progress in the second year of our three year separation efforts from Voya Financial, whose individual life business we bought in 2021.
Milestones included completing the migration of the mainframe systems into our environment, and launching our new finance platform. The most complex work is behind us and we remain confident that the separation will be finished on schedule in 2023.
As part of our digital transformation programme to improve customer services and create efficiencies, we launched our new customer portal. In December, we had more than 15,000 customer registrations on
the portal, and 6% of all transactions in the month were through a new digital channel.
About Resolution Life US
Submit a Claim
Call 877-886-5050 to start your claim process.
Review your Policy
View Policy Information, make changes, and manage your payment details on our Customer Portal.
Our People
We’re a community of talented, high performing, diverse and passionate people working with our colleagues across the globe.
Our Careers
We’re always looking for talented people. Check out our opportunities or send us your resume and tell us what you have to offer.
Key figures
Number of Policies (as of Q2)
1.03MAssets Under Management (as of Q2)
$30BPaid in Claims (all of 2022)
$2.3Bpaid to beneficiaries
Contact us
Resolution Life Customer Service
PO Box 981331
Boston, MA 02298-1331
Overnight deliveries:
Resolution Life Customer Service
10 Dan Road, Dock 2
Canton, MA 02021
Customer Service Phone Numbers and Service Hours
Individual Life Insurance
Policy Owner Customer Service
Hours: 9 a.m. to 7 p.m. ET Monday through Friday
Email documents for processing use: LifeRequest@ResolutionLife.us
Correspond with Customer Service use: CustomerSupport@resolutionlife.us
Agent Customer Service
- In-force Policy Questions
- Hours: 9:00 a.m. to 6:00 p.m. ET Monday through Friday
- Appointment and Contracting/Commissions
- Hours: 9 a.m. to 6 p.m. ET Monday through Friday