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We acquire existing life and annuity portfolios from US insurance companies, acquiring the assets and liabilities through both reinsurance and the purchase of legal entities.

Our head office is in West Chester, Pennsylvania, and we have an office in New York. Our 470 employees serve 1.1m customers.

Our year

In 2022 we focused on building our independent operations and managing our assets, following our major
acquisitions in the previous year. Our people strived for and achieved numerous good outcomes for our customers and employees. We made significant progress in the second year of our three year separation efforts from Voya Financial, whose individual life business we bought in 2021.

Milestones included completing the migration of the mainframe systems into our environment, and launching our new finance platform. The most complex work is behind us and we remain confident that the separation will be finished on schedule in 2023.

As part of our digital transformation programme to improve customer services and create efficiencies, we launched our new customer portal. In December, we had more than 15,000 customer registrations on
the portal, and 6% of all transactions in the month were through a new digital channel.

Key figures

Number of Policies (as of Q2)


Assets Under Management (as of Q2)


Paid in Claims (all of 2022)


paid to beneficiaries

Contact us


Resolution Life Customer Service

PO Box 981331

Boston, MA 02298-1331

Overnight deliveries:

Resolution Life Customer Service

10 Dan Road, Dock 2

Canton, MA 02021

Customer Service Phone Numbers and Service Hours

Individual Life Insurance
Policy Owner Customer Service

Hours: 9 a.m. to 7 p.m. ET Monday through Friday

Email documents for processing use:

Correspond with Customer Service use:


Agent Customer Service

  • In-force Policy Questions
    • Hours: 9:00 a.m. to 6:00 p.m. ET Monday through Friday
  • Appointment and Contracting/Commissions
    • Hours: 9 a.m. to 6 p.m. ET Monday through Friday