Paul Tarlinton is Chief Customer & Operating Officer at Resolution Life Australasia, accountable for the design, planning and implementation of the integrated roadmap of Customer Journey initiatives and operations. The remit includes end to end accountability and oversight of Customer experience and operations, claims assessment, processing and monitoring, the product development life cycle, regulatory change management, underwriting and the strategic management of Advisors and other key partners.

Paul’s experience extends across human resources, business development and operational leadership, across a diverse range of executive and large-scale leadership roles in financial services and the airline industry and has extensive transformation experience having led transformations of customer services, operations and group human resources functions.

Paul’s prior roles include Chief HR Officer and Chief of Staff at Resolution Life, HR Director and Operations Director at AMP, Head of Direct Sales and Customer Service (contact centre) at Qantas.